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What information do we collect about you?
Holidays4Travel Ltd. collects personal information about you during the booking process, when you register for email newsletters, holiday requests and certain other services on this website. We may also collect specific information from other parts of this website, for example, when you enter competitions. Details we collect may include your name, address, date of birth, e-mail address, home telephone number, mobile telephone number, passport details dietary/special needs. Your Holiday Booking Ltd. and the Freedom Travel Group may also require some of this information in order to be able to process your booking and provide you with financial protection.
What do we use your information for?
We take full responsibility for ensuring that proper security measures are in place to protect your information. In order for us to be able to process your booking effectively we must pass the information (which may include sensitive information for the purpose of your booking) on to the relevant suppliers of your travel arrangements. These may be providers such as tour operators, airlines, hotels, transport companies etc. depending on the nature of your booking. The information may also be provided to security or credit checking companies, public authorities such as customs/immigration if required by them, or as required by law.
We may use your information for the purposes set out in our data protection registration with the Office of the Information Commissioner. We may also disclose your information to companies who act as "data processors" on our behalf. Any personal information you give us will not be sold, rented or released to any entities out side of Holidays4Travel Ltd. except where required by us to make your booking with your holiday or travel provider. If your holiday is outside the European Economic Area (EEA) the information laws and control of data protection may not be as stringent as the UK.
Credit Card/Debit Card bookings
All credit card information and personal information is encrypted as it is passed between your browser and our payment web site/page. When you make a booking your initial payment is cleared using the information you provide. Your credit card number is not held in our database. All encryption is performed using at least 128 bits making it virtually impossible to decrypt without the necessary decryption key. On the final payment page of the booking you will be taken to a web page hosted by WorldPay Ltd (Part of RBS). Although this page appears to be on our server it is not and is displayed using iFrames (a web page within another web page). All credit card details will be taken on the WorldPay hosted page and NOT on any web page hosted by Holidays 4 Travel Ltd. For more information please visit WorldPay at www.worldpay.com
Direct Marketing Material
We may from time to time contact you by post with information on offers of goods and services, brochures, new products, forthcoming events or competitions.
You may indicate your preference to also receive our direct marketing material for the above purposes by telephone or e-communications (e-mail, SMS or e-brochure) on our website or forms.
You may, in addition, indicate your preference regarding receiving third party direct marketing material by post.
If do not wish to receive such information or would like to change your preference, please refer to "Your Rights" below.
You have the right to ask in writing for a copy of the information we hold about you (for which we may charge a fee) and to correct any inaccuracies in your information.
You have the right to ask in writing not to receive direct marketing material about our products and services. If the following facilities are available, you can amend your previous preference on our website(s) and email(s), using our "unsubscribe e-mail" or in literature which you subsequently return to us. Once properly notified by you, we will take steps to stop using your information in this way.
Outside the European Economic Area (EEA), note that controls on data protection in such countries may not be as strong as the legal requirements in this country.
Use of 'Cookies'
Links to other websites
These sites may send you cookies and collect data and personal information. We are not responsible for the actions, content or the privacy policies of those websites to which our website(s) may link, outside of any websites owned by Holidays4Travel Ltd.
These sites may not be members of ABTA/ATOL and, if not, protection will not be available. It is your responsibility to check the status of these sites.
Aggregated Customer Information
We collect information relating to customer trends and patterns. This information is often used in its aggregate form. We may disclose aggregate statistics about enquiries made, visitors, customers and sales in order to describe our services to prospective partners, purchasers, advertisers and other reputable third parties and for other lawful purposes. No personally identifying information is disclosed.
To ensure that we carry out your instructions accurately, to help improve our service and in the interest of security, we may monitor and/or record your telephone calls. All recordings are and shall remain our sole property.
Holidays4Travel Ltd. has taken all reasonable steps to have in place appropriate security measures to protect your information.
Changes to our Policy
We reserve the right to make changes to this policy at any time. Any changes to this Policy will be posted on our website and/or made available on request. We will strive to ensure our practices comply with the most current available version of this Policy.